Terms & Conditions for NORR11 (Jun. 2011)

1. Validity, existence of the contract 

The German version of these terms and conditions is relevant; the English version is for convenience only.

1. Validity, existence of the contract 
1.1 The following terms and conditions apply exclusively to all business relations between NORR11 GmbH the company, and the buyer at the time of when the order has been placed. 
1.2 The buyer cannot use different conditions other than the conditions that are stated. The company is not required to tell the customer otherwise.
1.3 A contract with the companycomes into effect  when the order has been confirmed.

2. Changes of the ordered goods 
If products are not available from stock the seller has to deliver by catalogue. Customary and reasonable variations in  the colour or in the dimensions are not considered as a defect. 

3. Price and payment
3.1 The agreed prices includes VAT. The prices are listed in the product list.

3.2 The amount of the invoice must be paid upon receipt of order confirmation. The payment is in advance and can be payed through credit card payment or banktransfer. In case of payment by credit card the credit card holder will be charged with the successful completion of the order.

3.3 The company reserves the right of the ownership of the goods until the customer has made a full payment of the purchase price.

3.4 In case of  a part payment agreement between the company and the buyer, the following will apply: If the outstading balance of the purchase is not paid within 4 weeks of the receipt of the goods in the company's warehouse, the agreement is not valid. The deposit paid to the company by the buyer covers all suspension, storage and delivery costs.

3.5 The goods are not carried by the company. Unless otherwise specified by the customer, the goods will be given to a forwarding company for transport, on behalf of the customer. Transport costs are shown in the online shop as well as before placing an order and are included in the total price to be paid. In the context of special actions transport costs, which otherwise are incurred to you, can be covered by the company. 
Note: Generally deliveries are made to kerbside! Deliveries to special destinations, such as UK, Finland, Norway, Sweden, as well as e.g. the Spanish islands, the Greek islands, to Greenland, Iceland, the Faeror Island or the Channel islands may levy an additional delivery fee in value of 15% of the total purchase price.

3.6 Sales partner as eg. Retailers, as well as campaign sales are excluded from special campaigns. Discounts cannot be combined.

4. Prolongation of the time of delivery

If the seller is not able to meet the agreed deadline, the buyer is entitled to request information about this and the seller must inform the buyer. The company is not responsible for delays due to unaccountable disturbances in his business operations or inconvenience from the suppliers, especially strikes, lawful lockouts and force majeure prolong the delivery time to the length of the interferrence. In such cases the buyer is entitled to withdraw from agreed services only if he in written sets a reasonable grace period upon the expiry of delivery time and the set reasonable grace period expired as well. If the delivery time is determined by the calendar, the reasonable grace period, set by the customer, begins with its expiration. The legal right to demand compensation remains intact.

5. Transferal of the ownership 
The transfer of the ownership takes effect when the goods are delivered to the buyer or the responsible carrier. 

6. Claim guarantee 
6.1 The buyer is entitled to make legal claims. The warranty claim does not apply to damages which are in responsibility of the buyer, such as damage caused by normal use (wear and tear), improper handling, temperature or weather conditions and so on.

6.2 The limitation period is governed by the law. 

7. Guarantee / Right to withdraw 
7.1 We will grant you a guarantee period of two years on all of our products. If the product, during this period, becomes defect due to a production error, NORR11 will replace the part of the product which is broken or the whole product.

7.2 The buyer is entitled to return the product for the first 14 days of receipt, without specifying the reason for return. Goods can only be returned in their original packaging and in unused condition. The purchase price will be refunded after receipt of the goods. The buyer pays the cost of return shipment. Goods are to be returned to the following address, including a copy of the Delivery Note:
NORR11 - Logistic
Großbeerenstraße 12
D-14532 Stahnsdorf

8. Place of fullfillment 
8.1 The sale and conveyance of the goods to the customer take place in Germany.

8.2 As "showroom" designated exhibition rooms serve only for illustration and exhibition of NORR11 products, the purchase of goods takes place exclusively via the Norr11.com online shop on the web. 

9. Final Provisions 

9.1 We use your personal data only to process your order correctly. 9.2 The place of fullfillment is in Germany. 9.3 The law of the Federal Republic of Germany is the applicable law, under exclusion of the UN Sales Convention (CISG). Place of jurisdiction is Amtsgericht Potsdam.

Website Terms Of Use
Updated: May 2018


Welcome to this NORR11 website – NORR11.com, sub- or microsite, or mobile site (this "Website") or mobile application ("App"). This Website/App is operated by NORR11 GmbH (referred to in these terms of use as "NORR11", "we", "us" or "our"). Please review these website terms of use ("Terms of Use") before continuing to access or using this Website/App. These Terms of Use apply to all visitors to, or users of, this Website/App.The English version of this document is provided for your convenience, while the German version is the legally binding one.

Your Use Generally Your accessing and use of this Website/App confirms your acceptance of these Terms of Use and your agreement to be bound by them. If you do not accept these Terms of Use, do not use this Website/App. We may terminate or suspend your accessing or use of this Website/App if either: (a) we reasonably consider that you have breached these Terms of Use, or (b) we consider it necessary to do so for security purposes.

Varying these Terms of Use We may, from time to time, revise these Terms of Use by updating this posting. If we make any change to these Terms of Use we will inform you of the change by placing a notice on this Website/App. If you do not agree to any such change, you must not continue to access or to use this Website/App. If you continue to access and/or to use this Website/App after we have informed you of any change, we will assume that you have accepted the change.

Ownership of Content All right, title, and interest in and to this Website/App and all of its content, including, but not limited to, its software or source code, scripts, text, artwork, photographs, images, designs, video, audio, and written and other materials that appear as part of this Website/App (collectively, "Content" ), and all intellectual rights (including copyright, trademarks, and rights in designs and patents) in and to this Website/App and all of its Content, is owned by NORR11 and/or its subsidiaries and/or licensors.

All Content is provided to you by NORR11 only for your personal and non-commercial use. This means that you may not and may not permit, assist or enable another person to do any of the following: (a) copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license, allow others to copy, or otherwise exploit this Website/App or any of the Content, including, but not limited to, framing or linking the Website/App or the Content or any part of the Website/App or Content; or (b) access or use the Website/App or any of the Content for any commercial purpose or for any purpose which competes with our business, unless you are permitted in written. Certain content and materials are excepted for cooperation use for i.e. reselling partner and press, provided in specific via our respective partner page.

Trade marks NORR11 (and its licensors) retain all rights in and to our trademarks, trade names, logos, brand names, and our goodwill in all of these (collectively, our "Trademarks"). These Terms of Use do not allow you to use our Trademarks and we remind you that the use of our Trademarks in any manner is strictly prohibited.

Our Products From time to time, we may need to modify, vary or withdraw (on either a permanent or temporary basis) some of the products and services and/or the features and specifications of those products and services, that are displayed on or made available to you through this Website/App. We reserve the right to do so without any liability to you.

Our sale terms also address the circumstances in which we may make changes to and/or withdraw products sold by us through this Website/App. You can read a copy of our current sale terms. We will use reasonable endeavors to ensure, but cannot guarantee and do not represent or warrant, that there are no typographical errors, inaccuracies or omissions that relate to product descriptions, pricing and/or availability on this Website/App.

We make no representation nor give any warranty as to the completeness, accuracy or currency of any information on this Website/App. The inclusion of any products or services on this Website/App does not imply, warrant or guarantee that these products or services will be available through this Website/App if you wish to place an order for such products and/or use such services at any particular time. We have made every effort to display, as accurately as possible, the colors and variations of our products that appear on this Website/App. However, the actual color and/or variation you will see will depend on your device settings and we cannot guarantee that your device will accurately display our colors.

Comments and other Communications If you send us any comments, feedback, suggestions, ideas and/or other communications (collectively, "Communications") through or in connection to this Website/App, or through email, postal mail or any contact with us, we will assume that you have granted to NORR11 the unlimited right to copy, reproduce, publish, transmit, distribute, display, post, modify, create derivative works from or otherwise use or exploit (collectively "Use") such Communications. NORR11 shall have the unlimited right to Use any ideas, concepts, know-how or techniques contained in any Communications you send to us for any purpose whatsoever including, but not limited to, developing, manufacturing, and marketing products using such information.

Privacy Policy When you buy products or services from us, or otherwise use this Website/App, we may ask you to provide us with personal information about yourself. Personal information that you provide to NORR11 through this Website/App shall be subject to our privacy policy. Please make sure to read the privacy policy before using our website and/or placing an order.

Your Account Visitors to this Website/App who are aged 16 or older, may choose to create an account ("Account") on this Website/App. You may not be able to access or use certain features of or services offered on this Website/App if you do not have an Account. For conducting a purchase via our website (creating) an Account is mandatory. If you would like to create an Account, you will need to input an email address and password to access your Account, for placing an order further information such as name, address, phone number are necessary. You are responsible for maintaining the confidentiality of your access information and for controlling access to your Account and your device. You will be responsible for all activities that occur under your Account (including, but not limited to, any purchases of our products and/or services made through your Account) unless you notify us that your Account is being used by a third party without your consent. We may terminate your Account, at any time, and without prior notice to you if: (a) we reasonably believe that you are using your Account in breach of these Terms of Use, (b) we reasonably believe that a third party is using your Account without your consent, or (c) we need to terminate or suspend your Account for security or maintenance purposes.

Linking From time to time, this Website/App may contain links which will direct you to external websites or web pages operated by third parties (the "Third Party Sites"). In addition, certain Third Party Sites also may provide links to this Website/App. NORR11 does not control and is not responsible or liable for the accuracy, security or reliability of any Third Party Sites or for any content, advertising, products or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and NORR11 will have no liability to you for any loss or damage that you suffer (including, but not limited to, any loss or damage to your device, equipment, hardware or software) arising out of or related to your access or use of, or reliance on, any Third Party Sites and/or their content, or caused by or in connection with any purchase of goods or services available on or through any such Third Party Sites.

Disclaimer NORR11 takes all reasonable measures necessary to try to ensure that this Website/App and the Content are free from viruses and defects but cannot guarantee that your device, equipment, hardware or software or any data stored or created by your device, equipment, hardware or software (collectively, "Equipment") will not be damaged, corrupted, lost or otherwise affected if you access or use this Website/App or any Content. NORR11 recommends that you take all steps necessary to protect your Equipment when using this Website/App or any Content, such as installing reputable anti-virus software.

Liability We will not be liable to you for (a) any loss of or corruption to data, (b) loss of or damage to your device and/or equipment, (c) any loss or damage which was not foreseeable by both you and by us or which you did not notify us may occur if we breach these Terms of Use or our legal duty of care to you, or (d) any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage, such as through the installation of reputable anti-virus software. Nothing in these Terms of Use excludes or limits our liability to you for fraud or for death or personal injury caused by our negligence or for any other liability which may not be excluded or limited under any applicable law.

General Terms These Terms of Use are primary governed by the laws of Iceland and secondary governed by the laws of Germany.NORR11 constantly examines and updates the information on its web pages. Despite this maintenance, data content may differ from the stated. Liability or guarantee for the up-tp-dateness, correctness and completeness of the reported information can not be confirmed.

Furthermore NORR11 reserves the right to make changes and additions at any time. Content and structure of these web pages are protected by copyright. Copying of information or data and the use of text or image material requires written agreement or consent from NORR11 GmbH. The same also applies to all other web pages that are referenced with hyperlinks.

NORR11 is not responsible for the content of the web pages reached through these link. Some partner information and offers are made available as independent services on our pages. Please note that only trade conditions with the respective partners are valid.